Microphone or Camera Not Working on a Mac or Apple Device?

Modified on Mon, 12 Sep 2022 at 06:19 PM

You'll want to make sure that the browser you are using to join your InSpace session has permission to access your Camera and Microphone. 

Here's how to do this. 


  1. First, click the Apple Icon on top left corner of your screen. 
  2. Select System Preferences... from the menu. 
  3. Then click Security & Privacy.
  4. Click Camera in the left hand column, then check the box next to Google Chrome.
    *If you don't see Camera or Google Chrome option, please update your MacOS to the latest version (Click Apple Icon > About This Mac > Software Update...) and update your Chrome browser to the latest version (at the top right of Chrome, click three vertical dots > Update Google Chrome).
  5. A small window will pop up. Click Quit Now. By doing so you are allowing Google Chrome to access your camera.
    *You must Quit nowNot doing so will prevent the changes from taking effect. 
  6. Next, click Microphone in the left hand column, then check the box next to Google Chrome. 
  7. A small window will pop up. Click Quit Now. By doing so you are allowing Google Chrome to access your microphone.
    *You must Quit nowNot doing so will prevent the changes from taking effect. 


*If these changes are not taking effect, one troubleshooting strategy is to clear your browser's cache. To learn how to do this, please click here. 


Select Security and Privacy from the System Preferences Menu. 


Click Camera in the left hand column, then check the box next to Google Chrome.


A small window will pop up. Click Quit Now. By doing so you are allowing Google Chrome to access your camera.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article